Our support department is committed to helping you. We have an after-hours line for emergency calls that is available 24/7!
If you experience an issue that requires immediate assistance, please call 1-800-750-0494 and we will help you resolve the emergency.
- Not able to get an event online
- Unable to start your email/text campaign
- Equipment failure at an event
(basically, something preventing you from selling pictures online before the next business day)
We have updated our procedure to enable your call to go to a live rep that can answer immediately to assist you. If we are all on another call, you may leave a message and the next available rep will call you back.
If you have been dialing a rep directly on their cell phone (any number starting with 405), please call 1-800-750-0494 instead. This will help us get to your call more quickly.
NON-EMERGENCIES
If you need help with an order, status, cancellation, or your product offer, please call us on the following business day to keep the after-hours line open for photographers that have an immediate need.
We appreciate your cooperation as we strive to provide excellent support to our photographers, anytime of day or night.
